Client Services Assistant

Bristol, England, gb
Company: TalentPool
Category: Management Occupations
Published on 2021-06-17 06:06:58
Role Description

We are a luxury mobile beauty and wellness app covering London, Manchester and Brighton, bringing five-star treatments to the comfort of our client's homes. We are looking for a passionate and enthusiastic individual to join our team!

As a Customer Service Assistant, you will be the first point of contact for our clients, professionals and VIPs to help arrange and confirm beauty treatments. This role is a 3 month FTC, with a mix of remote and in-office working.

Responsibilities

  • Answering calls, emails and live chat
  • Matching and rescheduling bookings 
  • Responding to general enquiries
  • Liaising with our professional network to arrange and oversee customer bookings
  • Dealing with PR & marketing requests for our celebrity and VIP clients
  • Assisting with administrative duties and updating logs with the relevant information
  • Assisting with all ad-hoc office tasks
  • Sharing and tagging Trust Pilot reviews
  • Arranging bespoke bookings such as weddings and group bookings

What we are looking for

  • 1-2 years customer service experience
  • Excellent communication skills, both verbal and written
  • Must be able to work weekends and evenings
  • Computer literate
  • Zendesk experience (non essential)
  • A passion for beauty
  • Ability to work in a fast-paced environment and think on your feet
  • Great interpersonal skills

Benefits to you

  • Become a part of an exciting and fast-growing start-up in the beauty industry
  • Account credit to book treatments
  • Cycle to work scheme
  • Opportunity to attend exclusive industry events
  • Be a model for our trade tests (free beauty treatments!)
  • Buzzing work environment working alongside a number of other cool start-up companies
  • Remote/or in office

Shift pattern

Sunday: 7am-3pm

Monday: 9am-5.30pm

Tuesday: 1.30pm-10pm

Wednesday: 9am-5.30pm

Thursday: 1.30pm - 10pm

Friday: Off

Saturday: Off


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