Contact Centre Administrator - 12 Month Fixed Term Contract

Bedford, England, gb
Company: BMI Healthcare
Category: Business and Financial Operations Occupations
Published on 2021-06-12 18:03:46

Applicants should meet the following criteria:

  • Previous health care experience is desirable along with previous experience managing customer service. 
  • Good level of General education with excellent communication skills.
  • Must have a competent level of IT knowledge and be comfortable working on electronic systems including all Microsoft office applications.
  • Duties of this role include:

  • Dealing with all incoming telephone calls into the central Circle Integrated Care call centre.
  • Dealing with all other forms of incoming communication from patients with rapid responses and actions achieved. This may include acknowledgement whilst redirecting the requests to the relevant internal teams.
  • Maintaining operational key performance indicators related to communication systems performance.
  • Supporting in the evolution of our communications pathways through acting as expert advisors to new technology.
  • Acting as overflow support to the wider Circle Health Group call centre as required.
  • Management of patient led bookings as a result of an inbound enquiry.
  • Maintaining industry leading customer satisfaction and call handling performance.
  • Salary & Benefits:

    Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:

  • 27 days’ annual leave pro rata with additional days for long-term service
  • Cycle to work scheme: save money on a new bike and benefit from interest-free instalments
  • Private pension scheme helping your to live well in retirement
  • Health and wellbeing programme which includes free fruit, massages and fitness sessions
  • Employee assistance programme: get confidential support 24/7
  • Private medical insurance to help you get any treatment you need quickly
  • Non-contributory life assurance and income protection insurance
  • Childcare vouchers
  • Season ticket loan: get the benefit of an annual ticket and pay the cost over 12 months
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