Customer Assistant -Brotherhood Peterborough

Peterborough, England, gb
Company: Marks and Spencer
Category: Sales and Related Occupations
Published on 2021-06-12 18:03:47

Service & Safety Customer Assistant

M&S is changing. We’re opening new stores, offering morechoice, more products and more of what we do best: putting our customers first.We’d love you to join our team and play a part in creating our future.

We want our customers to step in and feel M&S. This meansplaying a central role, working across our salesfloors and checkouts. You’ll bethe driving force behind the service and selling revolution inour stores.

We want you to serve and sell with personality and pride so you’ll be confident and engaging , excellent atcommunicating and be passionate about our products. We’ll teach youthe rest.

Working as a Service & Safety Customer Assistant youwill:

  • Create a welcoming and reassuring presence at the start and end of a customer’s store visit
  • Be knowledgeable, know what deals and offers are available and be able to answer local store queries
  • Use a range of de-escalation techniques to mitigate aggression and confrontational situations
  • Make sure persons issued with a Trespass Notice don’t re-enter our stores
  • Work with other retailers, the Police and shop watch and crime prevention partnerships, to prevent loss and protect profit
  • Deter criminal activity and apprehend when necessary
  • Accurately report incidents on the M&S incident reporting system

  • What’s in it for you:

  • 20% colleague discount on M&S products including furniture, fashion and food
  • A first-class welcome to M&S and initial induction to the team 
  • Investing in You – options to progress, it’s something we’re proud of at M&S. Only if you want to that is. If you don’t, it won’t stop us investing in your continued learning 
  • Onsite subsidised colleague café or catering options
  • Flexible working options
  • Holiday entitlement
  • Celebration Day – a paid day off to celebrate something that’s important to you*
  • Charity Volunteer Day – A paid day away from work to support your chosen charity*
  • Perks and discounts via the M&S Choices website (these are great and there are lots!) including Cycle to Work schemes where you can buy a new bike* 
  • * Qualifying period applies

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