Customer Contact Specialist (Maternity Cover)

Stratford-upon-Avon, England, gb
Company: Contact Centre Lincoln
Category: Arts, Design, Entertainment, Sports, and Media Occupations
Published on 2021-06-14 18:00:38

Job Introduction

We are recruiting for a Customer Contact Specialist to join our Aftersales division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. The hours of work are on a rota basis Monday - Friday, between the hours of 08:00 - 18:00 as well as working Saturdays.

The role is available as maternity cover, but may lead to a more permanent role within Listers. This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

  • Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
  • Accurate data inputting of customer details
  • Increase customer retention while ensuring customer satisfaction
  • Improve and drive lead conversions
  • Contacting prospective customers and upselling products
  • Initiating the solving of customers problems in a professional manner
  • Adhering to brand standards
  • About you

  • Customer focused with excellent communication & organisational skills
  • Self-motivated & target driven
  • Able to work on your own or as part of a team
  • Ability to use your own initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent using Microsoft Office
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
  • What we offer

  • 25 days holiday plus bank holidays
  • Pension scheme
  • Health & wellbeing benefits
  • Group life insurance
  • Company car schemes
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
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