Customer Service Administration Officer

Cardiff, Wales, gb
Company: JELD-WEN AS
Category: Office and Administrative Support Occupations
Published on 2021-06-16 06:03:50

JELD-WEN is a leading international manufacturing group known for superior quality, service, and innovation in the design of windows, doors, showerscreens and wardrobes. The JELD-WEN group, the name behind iconic Australian brands Trend, Stegbar, Corinthian, Regency, Breezway and Airlite.

Regency  is a company that manufactures showerscreens and wardrobes. Due to ongoing growth of the business, we have an opportunity for the right person to join our dynamic team based at our Cardiff N.S.W. site.

About the position

This is a great opportunity for an experienced Customer Service / Data Entry Officer to join our professional, down to earth and friendly team in a permanent fulltime capacity. You will provide an exceptional level of customer service to both potential and existing customers relating to all Regency products. This is a fast paced team environment, there will be a requirement to support the showroom with showroom sales during busy periods so you will need to be confident with face to face customer interactions.

In addition, you will:  

  • Manage inbound and outbound calls 
  • Data entry of Job Tickets
  • Follow up warranty and service calls including drafting warranty requests for customers
  • Arrange for payment of retail clients
  • General office and Administration duties
  • About you

    We're for a team player that loves to contribute to a positive work environment, who is self motivated and has excellent time management skills, methodical, highly developed interpersonal skills and the ability to work in a fast paced and highly productive business.

  • Confident level of understanding of Microsoft Office suite including the ability to quickly learn in-house systems
  • Data entry skills with high attention to detail and accuracy
  • Ability to build rapport with customers, with a real passion for customer service
  • Ability to multi-task, prioritise and manage time effectively
  • Great attention to detail
  • What's On Offer

  • On-site secure parking
  • A competitive remuneration package
  • Ongoing training and career development
  • Generous discounts on our extensive range of JELD-WEN products
  • Ability to schedule leave every year at Christmas
  • Your Next Steps

    Want to work with a fun and energetic team passionate about customer service, in a busy role with ample reward, apply now!

    JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and willingness to complete police check.

    Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.

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