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Role: IT Service Desk Engineer Location: Worcester Salary: £24,000 - £28,000 DOE
A fantastic opportunity has arisen for an experienced IT Service Desk Engineer to join a leading organisation based in Worcester. This is a fantastic opportunity for someone who is keen to develop and grow their career within a business.
Responsibilities: IT Service Desk Engineer
Answer and accurately log all customer support calls via the CRM system.
To provide IT support to customers, ensuring that issues are resolved quickly and efficiently minimising any impact.
Diagnose and resolve system or user problems both remotely and over the phone.
Responsible for tracking and progress-chasing of incidents to conclusion and in line with SLAs and quality standards and to the expectations of the customer.
Respond and resolve as many Service Desk calls as possible on a first call basis.
Liaise with colleagues to provide quick and effective resolutions to customer incidents and requests.
Work with third parties to effectively resolve customer calls.
Escalation and management of faults with third parties.
Fix hardware faults and install upgrades to clients’ hardware.
Organise and prioritise own workload to minimise disruption due to interruptions.
Skills and experience: IT Service Desk Engineer
Configuration, management, and administration of MS Server Operating Systems.
Exchange Server Management and Administration tasks.
Microsoft Office 365 configuration, administration, and on-going management for customers
Active Directory Configuration and Administration including group policy setup and management.
Strong understanding of Hyper-V.
Symantec Backup Exec, Altaro, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
Knowledge of TCP/IP, DHCP and DNS.
LAN & WAN communications including router & firewall administration.
Understanding of WSUS.
Dell SonicWALL experience, configuring and administering. (Desirable).
If you are an experienced IT Service Desk Engineer looking for a career in a well-established organisation, then please do get in touch with Jenny Collin at Premier Technology (Birmingham office)