Bristol, England, gb Office and Administrative Support Occupations
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RPC is a modern, progressive and commercially-oriented City legal services business. From our offices in the UK, Hong Kong and Singapore we provide advice to both UK and international clients.
What we do
Our legal practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporates. Working on both contentious and non-contentious matters, our clients range from large multinationals to growth UK corporate firms and other professional practices, and include many household names.
Why we're different
We have a confident, accessible and enterprising approach that sets performance, service and value at the top of the agenda. Our goal is to do the usual things unusually well, make the complex simple and help our internal and external clients build better, stronger businesses.
Business Services at RPC
Working at RPC means being part of a collaborative and creative environment, which is flexible, transparent and friendly. We value our business services teams and recognise that individual contributions at all levels are essential to the success of RPC as a whole.
RPC's business services teams include:
Brand Marketing & Sales
Legal Project Management
People & Talent Development
Risk & Compliance
To ensure the provision of a high-quality and efficient team secretarial service to fee-earners within the Professional & Financial Risks Group as required, including trainee solicitors.
Key internal relationships
Group Support Manager, fee earners and secretarial colleagues across the Professional & Financial Risks Group.
The role reports to Tina Lambert, Head of People Services
Duties and Responsibilities include but not are limited to the following:
Diary management of fee-earners as required, using own initiative to arrange meetings and conference calls
Checking of fee-earner e-mails as required in their absence; responding where able
Booking video/conference calls, meeting rooms and required refreshments, and making lunch and dinner reservations
Making simple travel arrangements as required e.g. booking train tickets and collating itineraries
Handling telephone enquiries in a professional and polite manner, taking accurate messages and following up on any agreed actions
*Only those which are not mandated for production/collation by DPC or of a length that are typed by individual fee-earners
Managing the workflow to DPC, Reprographics etc. as required; proactively taking steps to ensure work is returned within required timescales
Amending and formatting agreements/documents as required
Short pieces of copy-typing and digital dictation as required
Carrying out PDF to Word conversions and vice versa
Collating all indexing on legal documentation and setting up files as necessary
Production of short, less complex PowerPoint presentations as required
Proof-reading of all documents to ensure the delivery of work of the highest quality
Any general correspondence as may be required from time to time
Support of other functions/activities:
Insertion of business contact cards into Outlook and InterAction
Processing fee-earner expenses on Chrome River in a timely manner
Liaison with Business Development, Marketing, Events and Finance Teams with a view to supporting them on specific team-based tasks
Knowledge, skills and experience
Previous experience of working within a busy corporate environment is essential
Excellent client care skills - the ability to deal with queries from internal and external clients in a professional and polite manner
Excellent organisational skills - the ability to take responsibility for own tasks and prioritise work in a calm and efficient manner
Demonstrate proactivity and the ability to work on own initiative
Highly developed time management skills - the ability to work to very tight deadlines while maintaining a high standard of accuracy
Highly developed communication skills - the ability to communicate in a confident and professional manner with people at all levels within the business
Demonstrate flexibility/adaptability in meeting internal and external clients' demands - in both the nature of the work undertaken and working additional hours as required to complete the task(s)
Reliable with a strong work ethic and a 'can-do' approach
Skills & Knowledge:
High levels of IT literacy in Microsoft Word, Outlook, Excel and PowerPoint (although more complex and/or lengthy documents are likely to be undertaken by others in dedicated roles)
Highly developed administrative skills with the ability to multi-task under pressure