Network Desk Advisor

Derby, England, gb
Company: Pertemps TM
Category: Computer and Mathematical Occupations
Published on 2021-06-14 06:00:56
Pertemps Loughborough are looking for a large number of Customer Service Network Desk Advisors for their client's leading distribution cargo hub based at East Midlands Airport.

All these roles are full-time positions only, Monday to Friday.

The positions are temporary ongoing customer service opportunities paying £10.80 an hour.

The Network Advisor is a key role for Customer Service whose ultimate aim is dealing with both customer and network tracking requests.

Duties include:

* Handling all inbound requests from the global network into the UK for shipments already in transit.

* Resolving the delivery of both imported and exported material and providing timely responses to the requests to minimise customer's dissatisfaction.

* Handle complex issues and objections.

* Remain positive and professional at all times.

* Ensuring a high quality of customer satisfaction.


The roles are particularly fast-paced, so candidates must be able to work to deadlines, have a keen eye for detail and a can do attitude. Candidates must also be organised and able to multi task whilst working under pressure

Ideally looking for candidates with excellent experience working in a customer facing environment.

After training you may be asked to work remotely until government restrictions are lifted.
Our client is the world's leading international logistics operator and this is a fabulous opportunity to join a company with wide ranging options for progression. All positions will require x5 year referencing and a criminal record check.

If you are interested either call the office 01509021300 or email caroline.clarke@pertemps.co.uk

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