SOC Solutions Engineer

Stretford, England, gb
Company: Mitie
Category: Computer and Mathematical Occupations
Published on 2021-06-14 06:00:47

Job Description

Within the role you will responsible for providing services to the following groups:

  • Mitie Energy
  • Mitie Controls Team
  • Mitie Technical Services engineers
  • Working hand in hand in to maintain high standards of service delivery for our product solutions within the Connected Workspace division.

    Your responsibilities are as follows:

  • Work alongside other Engineering Operational teams to deliver exceptional service to our customers
  • Deliver an exceptional level of commitment and professionalism in providing site solutions
  • Share support activities across Projects, Energy, Technical Solutions, and Controls Teams. Supporting BAU in the Service Operations Centre
  • Commission solutions hardware
  • Support the solutions team with software commissioning and development
  • Support technical queries for our hardware and software solutions
  • Working in conjunction with and to support the operational teams and project deliverables
  • Provide resource support where required – either through client requests, engineering team requests, SOC, projects request or internal management requests
  • Responsibility for ensuring best practice is undertaken when conducting works on hardware, software fault resolution, and delivery of software optimisation tasks
  • Work with the Mitie approved supply chain and sub-contractors creating a partnership to ensure a high level of service delivery and management to minimise risk both operationally and financially
  • Develop and maintain our relationship with Engineering Services, MITIE Operations team and end-users
  • Ensure delivery is to a high standard in line with both the company and contracted agreements
  • Communication and innovation, are key to the strategy and therefore form an essential part of the role and must be harnessed to achieve budget targets and growth within the business
  • Main duties

  • Support and Develop software and hardware solutions
  • Providing support to team members with solutions queries
  • Configuring hardware to operate efficiently
  • Commissioning hardware during the onboarding process
  • Optimise software solutions
  • Support onboarding client systems
  • Problem solving for internal teams for related hardware and software solutions
  • Qualifications

  • Has an interest in software development, and hardware configuration
  • Understanding of basic networking principles
  • Knowledge of BMS systems and principles would be an advantage
  • Strong fault finding skills are essential.
  • Excellent understanding of IT infrastructure and how remote systems interconnect.
  • Ability to find solutions to complex problems.
  • Have an appreciation of big-data collation techniques from multiple sources.
  • Be a strong communicator and have excellent interpersonal skills
  • Ability to communicate at various levels in all forms (written, verbal, presentations etc)
  • Demonstrate a good customer focus approach, even under pressure
  • Demonstrates a pro-active approach, displaying a ‘can-do’ attitude.
  • Competent to maintain the company and client H&S standards with a basic knowledge of statutory and health & safety requirements.
  • Be organised, logical and achieve agreed delivery deadlines.
  • Be proactive in planning ahead, able to prepare business cases for improvements to working processes and procedures.
  • Always puts the customer first
  • Additional Information

    Health and Safety responsibilities

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
  • Information Security

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;
  •  Note

    This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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