Senior Service Desk Engineers x2 - Contract - URGENT

null, England, gb
Company: Tank Recruitment
Category: Computer and Mathematical Occupations
Published on 2021-06-12 18:03:46

Description

Senior Service Desk Engineers x2 - Contract

Tank Recruitment are currently seeking 2 Senior Service Desk Engineers on 3 month Contracts. These roles can be completed fully remotely for the duration of the contract.

These roles have been deemed inside IR35 and you will need to work via an umbrella.

This role has ranging duties including being responsible for providing support for all users both in the main support office and various sites across the UK. You need to be able to process and coordinate timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels.

Essential Knowledge

  • Basic understanding of ethernet, TCP/AP, DHCP, DNS, LAN, WAN and VPN technologies.
  • Knowledge of MS Client operating systems
  • Software licensing
  • Hardware management
  • Exposure to remote support software
  • Email and other productivity tools such as O365, Office 2016, Office 2010 and SharePoint.
  • Candidates with experience working within a MSP or a complex corporate environment with a varied technology landscape are preferred.

    Key Factor's

  • You must possess a high standard of customer service skills, you will be dealing with customers with all levels of technical understanding and the ability to simplify technical diagnosis to the non-technical user is key.
  • Location

  • This role is fully remote.
  • Interview Process

  • One stage, MS Teams interview to completed Friday 23rd April with a view for the roles to start on Monday 26th April.
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