As one of Australia’s favourite health and beauty retailers the Priceline/Priceline Pharmacy brand is in more than 475 locations nationally. The brand is renowned for being a playground for Australia’s favourite health and beauty products and to receive the warm, caring service and advice from our in-store specialists such as pharmacists and beauty advisors. We have structured pathways and programs for team members looking for a long term retail career.
Priceline Pharmacy, one of Australia's leading health and beauty retailers is looking for an eCommerce & Experience Manager.
Reporting to the Senior Digital & eCommerce Manager, the successful candidate will be responsible for the performance and customer experience across our online store. The role will work closely with operations and other channel leads.
The responsibilities for this role include, but are not limited to:
Development of the eCommerce strategy to grow both online and instore channels alongside the Digital & eCommerce Manager
Delivery and ownership of a customer led product roadmap built on insight with clear measures of success
A champion for our customers delivering seamless and meaningful customer experiences online led by customer insight, with an always on optimisation approach
Demonstrable experience in determining site structure, customer journeys, and ideal user flows
Natural ability to work with IT partners to deliver the eCommerce roadmap, prioritising initiatives and coordinating deliverables
Demonstrable experience in collaborating with Customer Insights team to drive website improvement and performance
Ability to collaborate with the Campaign and Content Manager to optimise online content based on insight
Ability to support teams to ensure promotions and content enriches the customer experience alongside the eCommerce strategy/roadmap
Management of our SEO and SEM strategy alongside our agency partner
Our ideal candidate would have the following experience and attributes:
5+ years’ experience in website and eCommerce management
A passion for eCommerce and a firm understanding of the importance of customer experience
Experience in Search Engine Optimisation (SEO) and UX
Exceptional project management skills
Experience using Google Analytics to inform eCommerce decisions
Demonstrated commercial acumen and experience analysing and measuring eCommerce & overall website performance
Strong analytical background to identify solutions to web opportunities
Excellent interpersonal and influencing skills, with the ability to collaborate under pressure on time-critical initiatives
Please respond with your resume plus a cover letter which outlines how you meet the experience & attributes.
This is an excellent career opportunity to join a highly regarded and established Company with a great collaborative environment. Priceline is also committed to supporting the Workplace Gender Equality Agency requirements. For more information about Priceline please visit our website at www.priceline.com.au.
If you and Priceline sound like a perfect match, then we’d love to meet you. Make a healthy career choice and apply today. Please forward your resume and cover letter. Previous applicants need not apply.