eCommerce Experience Manager

null, England, gb
Company: Australian Pharmaceutical Industries Limited
Category: Management Occupations
Published on 2021-06-16 06:01:05

As one of Australia’s favourite health and beauty retailers the Priceline/Priceline Pharmacy brand is in more than 475 locations nationally. The brand is renowned for being a playground for Australia’s favourite health and beauty products and to receive the warm, caring service and advice from our in-store specialists such as pharmacists and beauty advisors. We have structured pathways and programs for team members looking for a long term retail career.

Priceline Pharmacy, one of Australia's leading health and beauty retailers is looking for an eCommerce & Experience Manager.

Reporting to the Senior Digital & eCommerce Manager, the successful candidate will be responsible for the performance and customer experience across our online store. The role will work closely with operations and other channel leads.

The responsibilities for this role include, but are not limited to:

  • Development of the eCommerce strategy to grow both online and instore channels alongside the Digital & eCommerce Manager
  • Delivery and ownership of a customer led product roadmap built on insight with clear measures of success
  • A champion for our customers delivering seamless and meaningful customer experiences online led by customer insight, with an always on optimisation approach
  • Demonstrable experience in determining site structure, customer journeys, and ideal user flows
  • Natural ability to work with IT partners to deliver the eCommerce roadmap, prioritising initiatives and coordinating deliverables
  • Demonstrable experience in collaborating with Customer Insights team to drive website improvement and performance
  • Ability to collaborate with the Campaign and Content Manager to optimise online content based on insight
  • Ability to support teams to ensure promotions and content enriches the customer experience alongside the eCommerce strategy/roadmap
  • Management of our SEO and SEM strategy alongside our agency partner
  • Our ideal candidate would have the following experience and attributes:

  • Degree qualified
  • 5+ years’ experience in website and eCommerce management
  • A passion for eCommerce and a firm understanding of the importance of customer experience
  • Experience in Search Engine Optimisation (SEO) and UX
  • Exceptional project management skills
  • Experience using Google Analytics to inform eCommerce decisions
  • Demonstrated commercial acumen and experience analysing and measuring eCommerce & overall website performance
  • Strong analytical background to identify solutions to web opportunities
  • Excellent interpersonal and influencing skills, with the ability to collaborate under pressure on time-critical initiatives

  • Please respond with your resume plus a cover letter which outlines how you meet the experience & attributes.

    This is an excellent career opportunity to join a highly regarded and established Company with a great collaborative environment. Priceline is also committed to supporting the Workplace Gender Equality Agency requirements. For more information about Priceline please visit our website at

    If you and Priceline sound like a perfect match, then we’d love to meet you. Make a healthy career choice and apply today. Please forward your resume and cover letter. Previous applicants need not apply.

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